General Manager in Hospitality - Dunston, United Kingdom - E-Fab Recruitment

Description

This is a fantastic opportunity for someone with the experience and drive to successfully run a large scale, guest focused operation.

Reporting to the Director, you will work with Heads of Departments from across the business to promote the highest operational standards which exceed guest expectations.

• You will have direct responsibility for Heads of Departments and their teams across the Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety. With this, you will be a role model for the culture, ensuring that team promotes values and are engaged with business objectives through effective objective setting, coaching, 121s and PDPs.
• Working with your team, you will have a continuous focus on objectives, creating robust action plans on how to work towards different targets, improve NPS, reduce problem scores, improve retention and reduce labour turn over and how to remain effective in payroll budgets.
• As a Senior Leader you should always have an eye for continuous improvement, ensuring that you are always doing whatever you can to improve operations and the experience on offer to guests.

• We are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge, or for a Head of Department / Area Manager with broad experience in the hospitality / leisure industry who is looking for their next step.
• You should have strong leadership experience with the ability to influence your direct leadership team, and their wider teams, to ensure that all working in the same way and to the same objectives, always with guests at the forefront of decisions.
• You should have solid experience in strategic planning, budgets, payroll and NPS as these are regular focus points. You will also have strong experience in compliance and process management.
• This role will be incredibly broad and varied, so you should enjoy getting stuck in, being hands on and seeking support from specialists within your team to build your knowledge and support decision making where necessary.