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- Support Sales teams in qualification of new opportunities.
- Support sales teams in presenting Computacenter's capabilities to new and existing customers.
- Provide subject matter expertise and guidance to new customers to assist in pipeline growth where required.
- Actively look for Experience Center opportunity using network across sales and account teams.
- Review all Experience Center designs.
- Point of contact for all queries relating to new and existing deals across group.
- Ensure all designs assumptions are properly assessed, quantified, and tracked.
- Identify potential risk and quantify, agreeing owner of cost.
- Work with product owners to improve current costing tools.
- Contribute to design principles and strategies ensuring best use of Computacenter's go to market offering.
- Responsible for ensuring Experience Center leads are aligned with current design principles.
- Mediate between design and operational teams where required.
- Ensure collaboration between centres on designs involving multiple locations.
- Maintain all Experience Center artifacts containing operational capability such as languages, skills, and scale.
- Signatory for all Experience Centre deals.
- Responsible for documenting all risks during governance & sign off, ensuring artifacts are updated.
- Responsible for tracking all in-life benefit realisation and resulting commercial impact/deal risk.
- Develop and maintain reporting on new deal pipeline.
- Establish reporting and communication structure ensuring RAG status, risks, issues and opportunities are understood by key stakeholders.
- Liaise with transition teams ensuring sufficient planning and funding are in place.
- Responsible for ensuring key stakeholder communication.
- Evaluate all designs post go-live, tracking opportunity for improvement and lessons learned.
- Postmortem of designs where required, including deconstruction of cost modes.
- Ensure in-life commitments are met, tracked, and analysed where required in collaboration with wider. Experience Center teams.
- Actively seek development opportunities for existing customers using Experience Center technology
- Track and prepare for Experience Centre contract renewals.
- Maintain key stakeholder relationship across GMS and group.
- Detailed understanding of Computacenter Experience Center cost model.
- Detailed understanding of Computacenter's go to market offering.
- Demonstrate understanding of outsourced managed service, Experience Centres, operating on supplier tools.
- Experience in design.
- Advanced level of Excel skills
- Excellent people management skills and emotional intelligence.
- Excellent communication skills at all levels.
- Building and maintaining relationships at all levels.
- Demonstrable knowledge/qualification of ITIL.
- Ability to work under pressure.
- Strong planning and organisation skills.
- Ability to implement and manage change.
- Project Management Qualification (desirable)
- Multilingual, English, and French or German language (desirable)
Head of Pre-Sales and International Projects - Nottingham, United Kingdom - Computacenter
Description
Location: UK - Nottingham, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Reading | Job-ID: | Contract type: Standard | Business Unit: Others
Life on the team
The successful Head of Pre-Sales and International Projects will be responsible for all new and renewed Experience Center deals and Improving collaboration and effectives of designing tools and principles.
What you'll do
Pre Sales – 10%
Design – 50%
Governance & sign off – 5%
Reporting – 5%
Pre & post Go-live – 10%
In Life development – 30%
What you'll need