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Booking Services Supervisor, Band 4- Central - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Gloucester, United Kingdom

1 month ago

Posted by:

Tom O´Connor

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Description

Provide leadership for a team of Booking Co-ordinators to ensure delivery of a responsive, efficient and supportive customer focused service.

Manage annual leave and sickness absence including return to work interviews and to ensure adequate levels of cover are maintained to meet daily changing priorities.

Ensure all patients receive appointments within clinical and Trust waiting time targets with appropriate advice and guidance.

Ensure a proficient professional call centre service by minimising call response times and the number of engaged responses and ensuring timely responses to messages.

Ensure data quality and accuracy of all booking processes and procedures. Ensure all staff receive appropriate training, guidance and support and receive an annual appraisal. Ensure optimum use of clinical resource and appointment capacity in all county sites. Escalate the timely turn-around of letters by consultants to support efficient use of clinic capacity.

Ensure clinic cancellation requests are managed and challenged as necessary. Ensure that Trakcare is used in accordance to the CBO User Guide and that issues are escalated promptly. Ensure DoS Team are advised of changes to service provision. Ensure speedy resolution of patient, managers and clinician complaints.

Attend performance meeting weekly with lead supervisor to discuss capacity issues within your service and report data. As well as meeting with your services management team to regularly to discuss these issues. Undertake any other appropriate duties within the role, as required at the request of your Line Manager.

Identifying issues with both internal and external processes that may impact the work of the CBO, escalating to the relevant staff members.

Follow numerous CBO and trust wide processes and policies.