Technical Customer Service Advisor - Stockport, United Kingdom - Moving Intelligence (UK)

Description

Who are we?
The world is on the move and wherever there is movement, you will find us.

Moving Intelligence is a leading Global telematics provider currently supplying vehicle tracking security to the UK, Dutch, and German markets.

Mi's vehicle solutions range from security, trip logging and route planning to stolen vehicle recovery for cars, caravans, plant equipment, motorhomes and boats; ''Anything Moving''.

That is important because we value what you have. We have been doing this for more than 20 years.

If you want to be part of a fascinating and fast-growing asset tracking security company, where your talent and value will be recognized, Moving Intelligence is where you want to be.

What will my responsibilities and duties be?
You will be working within the Operations department, a friendly team of colleagues who cover a variety of tasks.

• Provide accurate information on company products (tracking devices, vehicle alarms)
• Serve as a first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques and relevant questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problemsolving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution via our internal system.
• Followup and update customer status and information.
• Maintain regular contact with clients
• Courtesy calls.
• Set up subscriptions and take payment
• Any other tasks determined by management

What you get?

As part of working within a friendly and supportive environment, we offer 22 days holiday (Plus Bank Holidays) with the potential to increase after a period of service.

We have a company pension scheme, Private medical care along with an online portal full of individual benefits
- plus regular company social events throughout the year.


What we're looking for?

• Ability to plan, organise and prioritise effectively to meet deadlines
• Work within a group and independently
• Good communication
• A willingness to adapt and develop skillsets and knowledge.
• Computer literate comfortable using basics such as Microsoft office (not essential as training can be provided).
• Forward thinking, disciplined and selfmotivated
• Positive and flexible attitude that focuses on solutions
• Previous customer service experience

Nice to haves?

• Local to Bredbury or within commuting distance
• Experience within a similar role

Role?

• Full time
• Permanent

• Monday

• Friday 9am5pm.
• 37.5 hours per week.
• Work from the office.

Salary:
£22,000 per year


Schedule:

• Monday

to Friday


Ability to commute/relocate:

• Stockport: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Salary:
£22,000.00 per year


Benefits:

• Canteen
• Free parking
• Onsite parking
• Private medical insurance

Schedule:

• Monday

to Friday


Work Location:
In person