Customer Experience Advisor - Marlow, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Marlow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB SUMMARY:

Full Time, Permanent
Hybrid
Marlow, Buckinghamshire
Salary: £ £28000 per annumREF: 3899Our client, a growing organisation in the electric vehicle industry based in Marlow, is looking for a Customer Experience Advisor to join their team.

The purpose of this role is to delivery industry leading customer experience and advice for their customers. The role will balance digital customer experience with personal customer interaction.

The role will be varied and will include first line of contact for all internal communications, initial renewal engagement and expert understanding of existing products.

Our client is offering a salary of between £25k and £28k plus flexible hybrid working and fantastic benefits.

Experience in the automotive industry would be an advantage.

Duties include

Provide charging and vehicle capability advice to customer where possible
Monitor customer portal to ensure that information is correct
Responsible for supporting in achieving an average of 4.8star TrustPilot reviews
Responsible when needed for supporting in business wide and/or team initiatives and projects to improve efficiency, performance, and customer experience
Responsible for complaint handling procedures from initial response through to investigation and final response
Responsible for supporting in customer retention and customer renewals by providing fantastic, proactive customer experience
Responsible for supporting with operational and administrative duties

Skills/Experience

Previous experience in a fast paced customer service or sales administration role
Excellent attention to detail
Fantastic customer service skills
Analytical
Able to work to tight deadlines

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Consultant Details

LUCY CAMERON:

Principal Consultant
- call
person