Resident Liaison Officer - London, United Kingdom - Housing for Women

Housing for Women

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resident Liaison Officer

Salary:
£32,000

Location:
London - various locations

Level:
Experienced

Deadline: 02/01/2023 23:59

Hours: 35

Benefits: 27 days' holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more

Job Type:
Fixed Term

We are looking for a Resident Liaison Officer to deliver a consistent, reliable, and responsive customer focused service, for the organisation's residential properties in South East London, that require major works or planned programs of work.

Key responsibilities include:

Offer information, advice and assistance to tenants whilst major works are being carried out to their homes
Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects
Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets
Arrange and attend meetings, presentations, and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations
Coordinate the temporary or permanent rehousing of residents, where necessary
Liaise with contractors, external agencies, and Housing for Women staff to secure a satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents

To be successful in this role you will require:

Proven tenant liaison experience in a customer focused, high quality planned maintenance programme
Proven ability to demonstrate a commitment to customer service relating to within a decant programme/planned/major works programme
Good understanding of all relevant legislation and landlord and resident obligations
Good knowledge of Health and Safety and community safety legislation
The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritising

Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face.

As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordablehousing and related services to help them make the most of the opportunities they have.