Service Partner - Milton Keynes, United Kingdom - Spinwell

Spinwell
Spinwell
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Role:
Service Partner REF 65296

Contract Length: 6 months

Location:
Hybrid/London, Milton Keynes, or East Kilbride - 2 days per week

IR35:
Inside

Pay Rate to Intermediary:
Market Rate

Security Clearance:
SC and UK National

Spinwell is recruiting for a Service Partner for an excellent opportunity within the public sector.


RESPONSIBILITIES OF THE SERVICE PARTNER

  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to nontechnical colleagues.
  • Tracking operational needs, enduser satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
  • Identifying and highlighting incoming demand requirements to key stakeholders.
  • Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate.

SKILLS/EXPERIENCE OF THE SERVICE PARTNER

  • Relationship Management (relevant skill level: practitioner)
  • Strategic Thinking (relevant skill level: working)
  • Ownership and Initiative (relevant skill level: working)
  • User Focus (relevant skill level: working)
  • Technical Understanding (relevant skill level: working)
  • A minimum of ITIL Foundation is required for this role.

Job Types:
Full-time, Temporary contract
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