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Customer Service Advisor

    Customer Service Advisor - Wymondham, Norfolk, United Kingdom - Service Service

    Service Service
    Service Service Wymondham, Norfolk, United Kingdom

    Found in: Click to Hired UK C2 - 6 days ago

    Default job background
    Permanent, Full time
    Description

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.


    The small but busy team of customer service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.


    You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.


    Key responsibilities:

    • To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal key performance indicators.
    • Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
    • Assist in the on-boarding of new clients
    • Maintaining and updating of all relevant sources of client information including company manuals etc.
    Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat

    Salary:
    £22,000-£23,000 per year, dependent on experience.

    Working hours are Monday to Friday 9:00-18:00

    This is an office-based role with an option to work flexibly once your training has been completed
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