Customer Service Advisor - Luton, United Kingdom - National Express

National Express

Verified Company

Luton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join us on the Journey
:

We have opportunities for Customer Service Advisors to join our team at
Luton.

This role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around the outside of the station, answering customer queries and guiding them to their location and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone who is energetic, enthusiastic, safety focused and customer service driven as well as always ready to go the extra mile to deliver exceptional service and support our customers.

What you'll do...

Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Providing support and information to our customers.
Assisting customer and drivers with boarding of vehicles.
Operating internal tracking systems to manage coach services.
Using a proactive approach to make travel arrangements for our customers in the event of delays or service disruptions.
Selling tickets and addon products to customers.

We offer a wide range of benefits such as...

22 days annual leave
Free Coach travel for you and a member of your family.
Company pension
Employee Assistance programme with confidential advice service to support our teams on a range of issues including, personal & financial your wellbeing is important to us
Variety of deals and discounts available through NX online portal
Opportunities for progression within the business

Things to note
:

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

You may also have experience in the following...
:

Customer Service, Retail, Security, Customer Care, Receptionist, Sales Complaint Handling, Supervisor, Events Management, Operations Assistant, Car Park Management, Travel, Tourism, Transporation Industry