Desktop Support Administrator - London, United Kingdom - Digital Catapult

Digital Catapult
Digital Catapult
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description:


WHAT YOU'LL DO (Duties)

  • Provide friendly and proactive 1st & 2nd line IT service and support to internal staff, visitors and partners.
  • Administer a fleet of devices ensuring that we are compliant with company policies.
  • Create and maintain operational documentation, processes and procedures.
  • Integrate with larger teams to ensure that IT policies are adhered to and escalate where issues were needed.
  • General day to day administration tasks including maintenance of monitoring backup and security systems, deployment of updates and auditing systems in a proactive maintenance role.

Requirements:


  • As this role is the first line of contact with IT for staff, we are looking for someone with a high level of customer service.
  • Excellent knowledge of endpoint devices: Windows, macOS and IOS
  • Someone who has a passion for technology and automation.
  • The ability to work to tight deadlines and build relationships and work with users in a professional, confident and friendly manner.
  • Open to learning new ways of working and integrate with an established multidiscipline team.
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