German Client Success Manager - London, United Kingdom - Sphere Digital Recruitment

Sphere Digital Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

German Client Success Manager - Digital Marketing SaaS Platform

£40,000 - £45,000 plus 10% Bonus

London/Hybrid

The Company
My client is one of the worlds leading eCommerce software solutions provider in the SaaS space.

They work with brands and retailers to provide a digital selling assistant that serves and supports each online shopper, improving conversion of online sales.

They work with some incredible clients, offering a huge amount of variety in your portfolio as well as the chance to build strong and meaningful relationships with each client.

They are an office of passionate technology professionals in a hypergrowth environment where everyone is striving for better. If you are looking to join a fast-paced company with incredible opportunity for growth, then this is the place for you

Exciting Bits

Fully flexible remote working and flexible hours
Flat and dynamic hierarchy allowing for great transparency and teamwork
Personal development opportunities to align with your career
Opportunity to join and shape a young and growing company

The Role

As a
Client Success Manager you will:

Work to drive client retention, and identify business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the platform
Assist clients in basic implementation and usage of our products
Provide technical support and Social/Search/Amazon marketing best practice and strategy recommendations
Communicating regularly with the customer to evaluate satisfaction
Ability to understand clients' business goals, to anticipate future needs and help determine the ideal solution
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
Partner with internal teams to identify growth opportunities.
Partner with Client Success Directors to actively build relationships with client partners

You

Fluent or native German language is essential
Hands on digital marketing campaign implementation and management experience
Ability to understand basic Search, Amazon, Walmart and other eCom marketing analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years' experience in client services and/or technical project management
Ability to elicit client feedback to help direct improvements for the platform
Phenomenal communication skills and organised project management
Ability to travel occasionally

Benefits

Professional Growth Fund
Company Outings and Volunteering Days
Health & Wellness Initiatives
Stock Option Plans
Exclusive retailer perks and discounts
Stocked kitchens and happy hours

Courtney Gresty

Team Lead - Customer Success

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ?talent globally.