- Ability to follow written instructions, to develop a good underpinning knowledge relating to practical skills, for which you will receive training and ongoing assessment
- Willing to undertake further skill development for self and for supporting the training and induction of new team members, where required
- Experience of dealing with the public, putting the customer first
- Experience of dealing with sensitive or confidential matters and an understanding of how this applies to the role
- Experience of delivering a quality customer service
- Experience of delivering high quality care in a clinical environment would be desirable but not essential for this role
Healthcare Assistant - Reading, United Kingdom - NHS Blood and Transplant
Description
Job summary
Our Plasma Collections team do incredible things, day in day out, and we are looking for a Healthcare Assistants to join our Plasma Collections Centres. It will be your job to make sure our donors feel safe, special, and well cared for, and to create an experience that they will want to return to time and time again. Youll get to contribute to improving patients lives by working under the professional leadership of our Operational Nurse Team Leader. You will have an opportunity to develop yours and your colleague's knowledge, skills and capabilities through continued observations and meaningful feedback to deliver the life-saving work.
Main duties of the job
In this role you will work as part of a collaborative team to deliver an exemplary donor experience while collecting plasma. Making sure that our donor experience is at the heart of everything that we do, your day to day responsibilities will include:-Welcoming donors on site at the start of their donor journey develop and maintain rapport and positive relationship with all donors throughout the process, includes pre-donation checksThe collection of plasma at donation centres working in line with regulatory clinical requirements and operational performance standardsAfter training and assessment, performing venepuncture (inserting a needle in the donors arm)Observing the donors wellbeing throughout the process, managing adverse events, raising any concerns through the appropriate escalation process, and promoting donor retentionHandling plasma product bags, needles and a range of equipment on a daily basis Ensuring that the collected products safely meet the requirements of Good Manufacturing Practice ready for onward distribution to our manufacturing site, following instruction on clinical and standard operational proceduresActively participating in peer observation and feedback to support continuous development, continuous improvement, ensure donor safety and drive improved donor experiencePrepare the Plasmapheresis machines and related equipment for use in accordance with guidance, ensuring that they are safe and fit for purpose
About us
At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.Three small words, one big difference - Caring, Expert and Quality.Together we'll save and improve more lives than ever
Job descriptionJob responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.
Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.
Person SpecificationQualifications
Essential
Experience
Essential