SIA CCTV Control room Operator - Peterborough, Cambridgeshire, United Kingdom - Savills

Description

The purpose of a CCTV Operative is to work as part of operations team monitoring CCTV systems and providing CCTV support for the mall staff and retailers, alongside acting as a call handler and potentially assisting retailers and customers with any concerns or queries that they may have. A CCTV operator will be expected to take instruction from the Operations Supervisor and members of the Centre management to carry out key tasks to assist the smooth running of the Centre.

Key Responsibilities:

• Regular patrols of the Centre and car park are undertaken as per the site's patrol log, and anything found which presents a hazard is dealt with immediately.
• Support and assist all the appropriate team members and management where appropriate.
• Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.
• Ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve.
• Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
• The Centre and car park are kept safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc.
• Liaise with local police, residents, authorities, and neighbouring businesses to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information.
• Provide an excellent level of customer service to site staff and all visitors, ensuring the security, safety, and well-being of all site staff, visitors, assets, and the premises.
• Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance where requested or required.

Qualifications:

• Must hold a valid Front Line SIA Door Supervisors Licence.
• Must hold a valid Frontline CCTV Public Space Surveillance Licence.