1st Line Support Engineer - Crawley, United Kingdom - Techunite Ltd

Techunite Ltd

Verified Company

Crawley, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Techunite are recruiting for a 1st Line IT Helpdesk Engineer to join the expansion of a company in Crawley.

You will be responsible for day-to-day 1st line support - the upkeep, configuration and reliable operation of client and internal computer systems, servers, and security systems.

Occasionally there will be some basic and local site visits so the helpdesk engineer does need to have a UK driving license and car (mileage will be paid and covered)/

RESPONSIBILITIES

Provide 1st line technical support queries professionally and efficacity, maintaining a high degree of customer service
To work effectively and productively with the rest of the team to make sure all 1st/2nd/3rd Line support calls are escalated where appropriate
Take ownership of client issues, perform technical diagnosis and fixes
To keep all client & inhouse systems up to date with relevant security patches
Proactive monitoring of servers, network equipment & backups
Document all calls on the Helpdesk system
To ensure all SLA's are met

KEY REQUIREMENTS