Repairs Manager - Walton-on-Thames, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Walton-on-Thames, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Repairs Manager - Social Housing

45-50k - Permanent

Based in Surrey


Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Surrey.

The key function of this role is to manage the team of Supervisors and trades deliveringthe repairs service, ensuring a high quality and commercially focused service is delivered.


Key Responsibilities

Additional duties include:

  • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to businessperformance and financial strength.
  • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiriesfrom members and customers.
  • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental HealthNotices (EHN).
  • To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
  • Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.
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