Application Support Analyst - United Kingdom - DataCareers

Description

We're Civica and we make software that helps deliver critical services for citizens all around the world.

From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

We are on the hunt for an Application Support Analyst to support us in our customer journey with cash app support at our Local Authority site.

This role would ideally suit someone who has a good understanding of financial applications who wants to get into an IT focussed customer support roleEssential Competencies:
Customer focused, able to diagnose, impact assess and respond appropriately.
Strong Incident Management skills and diagnostic experience.

Working knowledge of a cash receipting system, including E-Returns, Bank Reconciliation, and SuspenseAbility to create and maintain matching rulesExcellent verbal and written communication skills.

Self-Motivated individual, driven by customer satisfaction and continuous improvement.
General understanding of change control processes.
Must work well in a team environment.