Enterprise Applications Operations Specialist - London, United Kingdom - Manning Global

Manning Global
Manning Global
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Responsibilities:


  • Directly solve systemrelated issues for users; educate users about system and business processes.
  • Connect users to the right people (the correct Oncall Staff, or department specialist).
  • Verify information users provide by contacting them and asking the appropriate questions.
  • Manage large amounts of incoming customer care requests via different channels.
  • Record issues or bugs reported by users. 6. Handle support system introductions and training per request.

Qualifications:


  • Bachelor's degree or equivalent experience preferred.
  • Professional proficiency in Mandarin Chinese is a huge plus.
  • Basic technical knowledge.
  • Skilled communicator, oral and written; able to communicate complexity with clarity and ease.
  • Strategic problem solving
  • Use of multiple resources to inform and support critical decisions.
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