- Handling incoming calls, answering customer inquiries and troubleshooting problems
- Ensuring the accuracy of customer due diligence files during the client on-boarding process
- Providing product training to clients via phone and digital or face-to-face meetings
- Being responsible for account management and assisting with administrative tasks, including invoicing and collections
- Required to be fluent in Norwegian to mother tongue standard, both written and spoken
- Fluency in English, both written and spoken
- Previous experience in a customer service or client services role
- Bachelor's degree or equivalent preferred
- Excellent verbal and written communication skills and good relationship-building skills
- Ability to stay calm under pressure and able to deescalate calls
- Great attention to detail and strong analytical skills
- Excellent organisational skills and the ability to multitask
- IT proficient including strong MS Office skills, including advanced Excel skills
Norwegian speaking Account Manager - London, United Kingdom - Language Matters
Description
We are currently looking for a Norwegian speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships.
Your responsibilities will include:
About you:
The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Norwegian and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Norwegian and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder.
Profile:
To apply, please send your CV in English and in Word format to Ismael.
language matters is acting as an employment agency in relation to this vacancy.