Administrator - Aldershot, United Kingdom - Melody Care

Melody Care
Melody Care
Verified Company
Aldershot, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About us
Melody Care is a quality, trusted, and award-winning provider of home care services since 2010. Our goal is to provide excellent home care services in and around Aldershot, Alton, Camberley and Farnborough.


To be the primary facilitator in the efficient running of the branch services and administration for the care management team and staff.


Principle Responsibilities:

Below is a list of the duties and responsibilities you may be asked to undertake as a Care Administrator:

  • Responsible for the opening and closing of the Branch on a daily basis;
  • Welcoming all clients, prospective clients, prospective applicants, staff and other visitors to the branch in a courteous, friendly and helpful manner Assisting visitors who may have difficulty with physical access to the building;
  • Show commitment to your team by supporting new initiatives and making recommendations for continuous improvement;
  • Deal with daily enquiries from new and existing clients, care staff and healthcare professionals
  • Communicate effectively with the Regional Managers and Branch Managers and other professionals with regards to Clients;
  • Communicate effectively with all Clients & Carers handling any query professionally and confidentially;
  • Ensure a record of staff sickness, absence & holidays are accurately and confidentially maintained and complete the relevant paperwork accordingly
  • Attend training courses as and when offered or required;
  • Ensure all communications are logged in the appropriate communication records;
  • Responsibility for receiving and transferring all calls, taking messages and passing these on via the 8x8 phone messaging system or connecting callers to staff members in a professional manner;
  • Contribute to teamwide communications and help with the management of any knowledge required to provide an excellent standard of care to our carers, office staff and clients;
  • Provide administrative and general support to Office Team; Photocopying and scanning documents;
  • Process office supplies (kitchen and bathroom) for staff and maintain adequate stocks;
  • Ensuring the confidentiality and security of both company and client documentation at all times including organising the clearance of confidential shredding.
  • Whilst the above tasks are comprehensive they cannot be regarded as definitive._

Essential Qualifications:


  • Good standard of general education. Educated to A' level standard or equivalent;

Desired Qualifications:

NVQ/SVQ in Business and Administration, Levels 1-4

Other relevant administration and/or business qualification


Person specification:


  • The following personal attributes are considered essential to the post:_
  • Proven work experience in a similar role or other relevant experience;
  • Proficiency in Google Suite and/or CRM;
  • Handson experience with office equipment (e.g. telephones and printers);
  • Solid written and verbal communication skills;
  • Ability to be resourceful and proactive when issues arise;
  • Excellent organisational skills;
  • Multitasking and timemanagement skills, with the ability to prioritise tasks; and
  • Customer service focused.

Salary:
£20,000.00-£22,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Loyalty bonus

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Aldershot, Hampshire (required)

Ability to Relocate:

  • Aldershot, Hampshire: Relocate before starting work (required)

Work Location:
In person
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