Service Desk Manager - Woking, United Kingdom - Involved Solutions

Involved Solutions
Involved Solutions
Verified Company
Woking, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Desk Manager - up to £55,000 + Benefits - Chobham


A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Manager to assist with this.

The Service Desk Manager will need to be onsite at least 5 days each week.


Following a recent acquisition, a Managed Service Provider has seen significant growth and wishes to continue expanding as they also have plans to complete another acquisition in 2023.

They are investing large amounts of money into the business to allowthem to continue growing so the successful Service Desk Manager will have a great chance to work for a stable, secure and growing organisation.


The role of Service Desk Manager will be responsible for managing a team of 3 Service Desk Analysts and also be required to act as an escalation point.

They expect the role will initially have a 50/50 split between hands on and managerial responsibilities.

Furthermore, the Service Desk Manager will be taking responsibility for their training and development, managing KPIs, SLAs, shift rota and maturing the Service Desk environment.


Key Skills - Service Desk Manager:

  • Experience working with Managed Services
  • Team management
  • Operated in a technically hands on role
  • Ability to understand the use of KPIs and SLAs to achieve business performance targets.
  • Strong customer service expertise
  • Excellent written and verbal communication skills

Desirable Skills - Service Desk Manager:

  • Continuous improvement mindset


  • Any relevant certifications

  • ITIL, Microsoft etc
Service Desk Manager, Service Desk Team Lead, Support Team Lead, Microsoft, Windows, Helpdesk Manager, Helpdesk Team Lead, Desktop Manager, Desktop Team Lead, Desktop Lead
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