Customer Service Advisor - Swindon, United Kingdom - Arval Group UK Ltd

Arval Group UK Ltd

Verified Company

Swindon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

About the role

In this exciting role, you will be the first point of contact for drivers and suppliers and your main focus will be to handle their query with friendly efficiency whilst meeting our quality standards.

The work rate will be ever changing with lots of varietyto keep you nice and busy.

No two days will be the same and you will use your common sense (there are no scripts here) to solve issues whilst ensuring our systems are updated as you go along.

For the ambitious, in this role you will gain an overview of all business areas so will be ideally positioned to decide which direction you want your career to go when the time is right.

Prove yourself here and you will follow in the steps of others whohave gone on to shine at Arval UK.

Based out of our welcoming Swindon office this role is full time (40 hrs a week) working shifts Monday - Friday between 8:00 am and 6:00pm

The Customer Service Advisor position is in payzone A2 £21,840 basic salary + upto £1,100 bonus

We operate a
hybrid working option, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role.We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

You will also enjoy the outstanding benefits including;

Private Healthcare (AXA PPP)
Life Assurance
Company Pension scheme
A range of personal flexible benefits
25 days holiday (plus bank holidays)
Free parking
Access to great discounts on our products and services
To celebrate your first year you will enjoy a 1⁄2 holiday or a £75 Love2Shop voucher
Paid eye tests and £50 towards your lenses
Fantastic onsite café

About You

You will be well versed in delivering exceptional customer service - going the extra mile is second nature to you.

This role is all about helping our customers so;

You must be able to build relationships effortlessly
You can quickly understand and take ownership of a customer query
Ensure you are providing a satisfactory outcome
You'll be super organised
Have the ability to plan and juggle multiple activities with ease
You will adjust well to this fast pace of the role
We need people who can think on your feet whilst satisfying the customer
You will be accurately and updating several databases

If you have proven experience of providing customers with the dedication they deserve and can communicate professionally (both verbally and written), then we want to hear from you.

It's all about ensuring our customers receive great service.

You will be given all the systems training you need and plenty of opportunity to shadow colleagues prior to going live on the phones, followed by continued support as you grow into the role

Application Process

Once shortlisted you will receive a call from one of the recruitment professionals who will take you through the next steps.