Pension Analyst - Aldgate, Greater London, United Kingdom - myGwork

Description

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Aldgate, London (40%) and homebased

To support the Customer Lifecycle Manager in developing a business function, and underpinning governance framework, to manage new firm failures into the Scheme, from Default into Claim Investigation.

To coordinate matrix teams (including product SMEs, Operations, Communications, Quality, Service Delivery, Data and Technical teams) to drive consistency, efficiency and synergy in the Scheme's claims management processes, and improve the overall journey for the Scheme's Customers.

Take ownership of new Firm Failures, utilising the Customer Lifecycle Activity Tracker to coordinate their progress through a matrix team environment, to the point claims are ready to be worked.

Collaborate with matrix teams to build a profile of the failed Firm, to develop an approach for claims if necessary, to consider the most appropriate journey for customers, and to ensure operational readiness for claims release.

Governance & Control
Own and run regular 'working group' meetings with matrix teams to coordinate management of firm failures.
This will involve pack production, chairing meetings, and effective recording of actions, decisions, risks and issues.
Customer Lifecycle Support Function
Support the Customer Lifecycle Manager in reporting to 'Head of' and Executive-level Stakeholders.
Support the development, implementation, delivery and tracking of management information to measure the efficacy of the Customer Lifecycle work.
Ability to conduct root cause analysis, problem-solve and map business processes.

Ability to understand the logic of the business, articulate the business' desired solution and support the testing of this solution.

Financial Services – Knowledge of Financial Services is required, with an appreciation of insolvency practices considered advantageous.
PRINCE 2/ APMG Agile Business Analysis).
We also offer 26 days of annual leave
pension contributions
Private medical and dental insurance
6 months paid maternity/paternity/shared parental leave.
Aldgate, London (40%) and homebased

To support the Customer Lifecycle Manager in developing a business function, and underpinning governance framework, to manage new firm failures into the Scheme, from Default into Claim Investigation.

To coordinate matrix teams (including product SMEs, Operations, Communications, Quality, Service Delivery, Data and Technical teams) to drive consistency, efficiency and synergy in the Scheme's claims management processes, and improve the overall journey for the Scheme's Customers.

Take ownership of new Firm Failures, utilising the Customer Lifecycle Activity Tracker to coordinate their progress through a matrix team environment, to the point claims are ready to be worked.

Collaborate with matrix teams to build a profile of the failed Firm, to develop an approach for claims if necessary, to consider the most appropriate journey for customers, and to ensure operational readiness for claims release.

This will involve pack production, chairing meetings, and effective recording of actions, decisions, risks and issues.
Support the Customer Lifecycle Manager in reporting to 'Head of' and Executive-level Stakeholders.
Support the development, implementation, delivery and tracking of management information to measure the efficacy of the Customer Lifecycle work.
Ability to conduct root cause analysis, problem-solve and map business processes.

Ability to understand the logic of the business, articulate the business' desired solution and support the testing of this solution.

Financial Services – Knowledge of Financial Services is required, with an appreciation of insolvency practices considered advantageous.
PRINCE 2/ APMG Agile Business Analysis).
We also offer 26 days of annual leave
pension contributions
Private medical and dental insurance
6 months paid maternity/paternity/shared parental leave.