Cloud Support Team Lead - Derby, United Kingdom - Node4

Node4

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business -
our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As Cloud Support Team Lead, you will be required to provide and promote a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.

Working as part of the team you will be responsible for a team of people within the cloud team ensuring that the team resolve incident tickets escalated within a timely manner, assignment of resources for project tasks, regularly lead team meetings and conduct 121 with team members.

Act as first escalation point for customers and internal departments

What will you bring?

Confident, selfassured ability to communicate effectively with technical and nontechnical stakeholders
Strong analytical ability to support complex problem solving and presentation of issues and solutions into focused, structured content for both technical and nontechnical audiences
Exceptional customer facing skills that promote a positive, collaborative, and productive professional relationship
Demonstrable professional experience with multiple networking technologies at an advanced professional specialism in at least one technology, including evidenced delivery and operational support experience with varied and complex environments and critical infrastructure with demanding SLAs
Evidenced direct ownership responsibility for network projects delivering against critical success factors
Experience with popular networking technologies in service provider and enterprise environments
Evidenced comprehensive design, implementation, configuration & support of service provider and enterprise networks
Experience of working in regulated change management environments based on ITIL principles

What can we offer you?

Relevant technical competence
Excellent communication skills, both written and verbal
Able to provide guidance and direction to junior members
Confidence to work and communicate across a variety of audiences in a professional manner
Excellent time management skills and an ability to prioritize and multitask
Attention to detail
Being able to work as part of a team
Ability to work proactively and to tight deadlines. Desirable
Relevant Technical Certification
Proven Experience as Lead of Projects
Previous Role as Team Leader/Manage

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group.

We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Simply put, Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Type:

Permanent - Full Time

Location:

Derby

Job Function:

Managed Services