Ericsson SME - Peterborough, Cambridgeshire, United Kingdom - Genesis Technology Services

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    Description
    1. Expertise in Ericsson Products and Solutions:
      • In-depth understanding of Ericsson's product portfolio, including telecommunications equipment, software solutions, and services.
      • Specialized knowledge in specific Ericsson technologies such as 5G, LTE, cloud infrastructure, network management systems, etc.
      • Stay updated with the latest developments and advancements in Ericsson's offerings and industry trends.
    2. Technical Guidance and Support:
      • Provide technical guidance, support, and advice to internal teams, customers, and partners.
      • Assist in product design, deployment, configuration, and troubleshooting activities.
      • Serve as a point of contact for resolving complex technical issues and escalations.
    3. Solution Design and Implementation:
      • Collaborate with sales and pre-sales teams to understand customer requirements and design tailored solutions.
      • Participate in solution architecture design, feasibility studies, and proof-of-concept demonstrations.
      • Support solution implementation, integration, and testing activities.
    4. Training and Knowledge Sharing:
      • Develop and deliver training sessions, workshops, and technical documentation for internal and external stakeholders.
      • Act as a mentor to junior team members, sharing expertise and best practices.
      • Contribute to knowledge management initiatives by documenting lessons learned, technical insights, and solution blueprints.
    5. Customer Engagement and Relationship Management:
      • Build and maintain strong relationships with key customers and partners.
      • Act as a trusted advisor, understanding their business needs and providing strategic recommendations.
      • Gather feedback and insights from customers to drive product improvements and innovation.
    6. Collaboration and Cross-functional Leadership:
      • Work closely with cross-functional teams such as product development, marketing, and operations to drive business objectives.
      • Lead technical workshops, review meetings, and collaborative sessions to align on goals and strategies.
      • Champion a culture of innovation, continuous improvement, and knowledge sharing within the organization.
    7. Industry Thought Leadership:
      • Represent Ericsson at industry events, conferences, and forums as a subject matter expert.
      • Contribute to thought leadership initiatives through whitepapers, articles, and speaking engagements.
      • Stay engaged with industry standards bodies, academic institutions, and research communities to drive innovation and thought leadership.
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