Customer Service Administrator - Tameside, Greater Manchester, United Kingdom - Recruitment Solutions (NW) Ltd

Description

Company Overview:

Our client, a leading provider of unsecured lending in the Financial Services Industry, they pride themselves on delivering exceptional customer service and innovative solutions to meet our clients' needs.

As they continue to grow, they are seeking a dedicated Customer Services Administrator to support their expanding customer base.

Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.

• Provide accurate information regarding our products/services.
• Resolve customer complaints and issues efficiently and effectively, maintaining a high level of customer satisfaction.
• Maintain customer records and ensure data accuracy in their CRM system.
• Assist in developing and implementing customer service policies and procedures to improve overall efficiency and customer satisfaction.
• Identify opportunities for process improvements to enhance the customer experience.

Previous experience in a customer service role or similar administrative position.

• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and accuracy in data entry and record-keeping.

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