Medical Receptionist - Maldon, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Maldon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Longfield Medical Centre are hiring

We are looking for an experienced and professional Medical Receptionist to join our growing team.

As a Medical Receptionist you will excel in providing first-rate customer care and have great interpersonal skills at front desk and on the telephone.

You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis.

You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.

The post-holder is responsible for:

Answering the telephone
Dealing with all enquiries from patients attending the Surgery
Booking and cancelling appointments
Booking in patients arriving for appointments
Deal with nonclinical enquiries regarding prescriptions
Recording home visit requests
Tidying up waiting area and clinicians' rooms
Filing of notes, correspondence, results etc.
Taking results via the telephone from hospitals
Telephoning patients with results/scans etc., at the Doctor's request
Telephoning patients when necessary
Attend staff Practice meetings
Chaperoning for patients when necessary

Person specification:

You will need strong interpersonal and prioritisation skills.
You will need to be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
You will need to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
You will need to be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

About Us:

Longfield Medical Centre is a semi-rural training practice with a rapidly growing list size currently caring for over 16,000 patients with anticipation of growth to continue over the next few years.

The dispensary is a very busy working environment dispensing to over 3,100 dispensing patients. The current team comprises two Pharmacy Technicians, three dispensing assistants, one dispenser and one delivery driver.

**Disclosure and Barring Service Check