Business Support Officer - Birmingham, United Kingdom - Omega Recruitment

Omega Recruitment

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title :

Business Support Officer - Grade 3:

Contract Type : Temporary
Pay Rate £11.18 ph
Start Time 08:45 AM End Time 05:15 PM
Hours Per Week 37.00

1. Scope and Purpose of Role
To proactively and independently support Social Work or other Trust staff ensuring processes are maintained in a timely and accurate way, that solutions to issues are made in line with delegated authority and in line with policy so that the best outcomes are achieved for Children Young People and Families

2.
General Duties and Responsibilities
2.1 Provide high quality business support services to internal/external customers, within the parameters of the services' business agreement.

2.2 Responsible for administration and routine management of a range of efficient administrative processes and procedures in order to support the operation of the service area ensuring accuracy and timely outcomes.

2.3 Act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to business support assistants.

2.4 Monitor and supervise work of a small team, including line management as required, and proactively manage any potential risks and/or conflicting priorities.

2.5 To demonstrate positive personal behaviours, being a positive role model and championing the organisations vision and values

2.6 Oversee the provision of an effective customer response service and take independent decisions on less routine enquiries.

2.7 Organise, support and document sensitive meetings in the appropriate manner producing outputs in a timely manner.

2.8 Undertake research and information gathering activities and provide management information data as requested.

2.9 Undertake and be responsible for a range of financial administrative tasks at team level in accordance with relevant procedures.

2.10 Assist in maintaining inventory and manage equipment including troubleshooting of basic hard/software problems, working closely with relevant parties.

2.11 Ensure that the full range of complex data is accurately and securely maintained and retrieved within the team in a timely manner, including the provision of accurate management information.

2.12 Ensure that the use of ICT is maximised within the team to enhance the efficiency and quality of support and service provision.

2.13 Demonstrate continuous improvement, creative thinking and flexibility to improve performance, and meet demand across business support services.

2.14 Interact sensitively, professionally and maintain confidentiality when dealing with colleagues and customers.

2.15 Comply with relevant statutory regulations which include (but are not limited to), health and safety, data protection, GDPR.

2.16 Accommodate relevant activities or duties commensurate with the nature and grade of the post.

Salary:
£11.18 per hour

Work Location:
In person