- Deliver full pieces of a process efficiency or delivery program (e.g., process re-engineering or implementation, automation solutions, supplier or location consolidation, deprecating service lines) or service, that are integrated into overarching program, with minimal assistance.
- Help identify operational efficiencies (e.g., manage utilization, eliminate non-productive activities, cross-site synergies, cross-operations synergies, reduce sub-scale operations via service consolidation, automation, deprecation) for supported program.
- Plan and execute prioritized program work including selecting appropriate method to most effectively achieve program objectives.
- Manage projects to budget, timeline, and resourcing needs to ensure team meets goals.
- Identify and recommend creative ways to improve on solutions to defined problems via selection of better methods or tools.
- Address commonly escalated issues or triage when required.
- Help team respond to problems with known solutions.
- Work within one or more teams to communicate knowledge related to supported workflow or operations.
- Build network with relevant stakeholders (internal or service provider teams) and contribute to cross-team collaboration.
- Drive creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
- Make key contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with minimal guidance.
- Drive operations (that are in compliance with legal, risk, financial, privacy guidelines) with supplier/internal partners by contributing to operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively. Contribute to development of operations review process to gain insights into performance. Strategize closely with quality specialists or directly with suppliers, depending on the vertical, to ensure that suppliers are meeting SLAs and deliver business reviews summarizing supplier performance and exchanging feedback on overall scaling strategy with minimal guidance.
- Contribute to management of strategic relationships with key stakeholders to deliver or manage operations and processes with minimal guidance.
- Participate in and help lead meetings with stakeholders to identify business objectives and requirements for operations. Make key contributions to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget).
- Make key contributions to execution of projects to generate impact and solve scaled operations problems. Help partner with relevant teams on project scoping, execution, and management.
- Ability to design and/or utilize technology-enabled automation to streamline processes, increase service quality, improve service delivery, or contain costs.
- Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.
- Knowledge of the management process of business operations for a given product, service, or domain. This includes understanding the broader context of generating, securing, and increasing the value of business and revenue outcomes, and knowledge of and experience with driving efficiency and effectiveness of businesses.
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Operations Associate - Camden Area, United Kingdom - Career Moves Group
Description
Education Operations AssociateLocation:
London
Length:
initial 6 Months - possibility of an extension
Rate:
£32.69 p/h PAYE (Approx. £67.9K per annum)
This client is a top 5 tech giant and one of the world's most popular search engines.
This is a hybrid role, so you will split your time between home office and the clients offices in central London.
On-site you will be able to access their amazing facilities and quirky working spaces, as well as free breakfast/ lunch/ dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods.
Job description:
Responsibilities:
Skills / Experience / Education:
