Platform Assistant 31134 - London, United Kingdom - West Midlands Trains

West Midlands Trains
West Midlands Trains
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.


We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment we are looking to recruit a
Customer Service / Platform Assistant, on a
full-time, permanent basis, based in
Euston.



What does the job involve?

  • Safely dispatching trains from the platform following strict company and industry protocols and guidance
  • Ensuring compliance with the Health & Safety at Work Act
  • Delivering the timely and safe dispatch of trains announcing train arrivals and departures, if required
  • Providing high levels of customer service face to face handling customer questions and queries
  • Maintaining a record of delays, replatforming and other events affecting the train plan, as required
  • Proactively ensuring information is communicated within the station team and to other locations, as required
  • Assisting disabled passengers, as required
  • Conducting fire and security checks in line with current risk levels and maintaining a high level of security vigilance, at all times
  • Reporting accidents and incidents in accordance with the accident reporting procedures
  • Monitor CCTV, where required

What skills and experience do I need to do the job?

  • Customer focused being polite, approachable and friendly at all times
  • Being efficient and calm able to communicate with people from all backgrounds
  • Taking pride in your appearance being the face to the company to customers
  • Flexibility able to work early and late shifts and use your own initiative on occasions
  • Good IT skills able to use a range of technologies and systems
  • Honest & trustworthy doing the right thing
  • A good level of maths and English ability
  • What are the salary and benefits?
  • Competitive salary
  • Final salary pension one of the best pension schemes available
  • Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
  • 75% off all other train company travel tickets
  • Retail discounts
  • Career development opportunities


Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

More jobs from West Midlands Trains
See all jobs of West Midlands Trains