Senior Claims Handler - Twickenham, United Kingdom - Sutton Winson Ltd

Sutton Winson Ltd

Verified Company

Twickenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

YOUR OPPORTUNITY:

Sutton Winson Ltd, one of the UKs largest independent Insurance Brokers, are offering an exciting opportunity for a talented and technically astute Claims Handler / Senior Claims Handler to join its highly respected Commercial Claims Team in Twickenham.

This role offers you the opportunity to play an integral part in this high-performing team, where you will manage your own varied caseload of claims and provide expert claims relationship to our clients.

WHAT YOU'LL BE DOING:

Maintaining and managing your own personal caseload of claims
Handling claims that fall within the agreed definition of 'Large Loss' on referral and ensuring policy cover has been correctly interpreted
Taking notifications from clients, setting up new claims and handling the process from start to finish
Effectively negotiating with Insurers, Accident Management companies, Solicitors and Third Parties to keep the process moving
Ensuring clients are kept updated and informed during the claims process, whilst managing expectations and assisting with settlements
Producing and collating claims data and analyse trends
Developing relationships with insurers and suppliers
Delivering case studies to the Claims team to provide collective learning opportunities
Attending client meetings and field visits with Client Managers/ Executives
Negotiating with Insurers to ensure the best outcome for your clients.

WHAT YOU'LL NEED:

You'll have an excellent understanding of Commercial products and will be confident taking ownership of your clients with positivity, passion and professionalism.

We are particularly looking for someone who can ideally bring:

An excellent knowledge handling motor vehicle fleet and/or motor trade (road risk) claims, property damage claims, pre-action protocols and timeframes within portability on Liability claims
Risk Management advice experience; including spotting claims trends and the remedial action needed.
Effective, confident & considerate communication and an ability to adapt your communication style accordingly
Negotiation skills and decisionmaking confidence
Ability to work under pressure in a varied environment
Organisation, accuracy and attention to detail
Empathy and patience preferably with experience of dealing with vulnerable customers
Agile and intuitive thinking; an ability to make decisions quickly and confidently
IT confidence and, ideally, experience of using the Acturis broker system is desirable but can be trained.
A CII qualification (or prepared to start and commit to your Cert journey and beyond)

Whilst we naturally welcome professionalism, accuracy and technical ability, we put a high value on personality, team fit and the ability to make a positive difference to the team and to the wider company.

WHAT YOU'LL RECEIVE - REWARDS & BENEFITS:
You'll thrive on being challenged in a role that provides balance and reward in equal measure.

In return, you'll benefit from:

A rewarding role within a supportive and fun working environment for a company with an
exceptional industrywide reputation for training and development
A generous annual salary, reflective of your experience and commitment
Annual Profit Share Bonus
Hybrid Working (after qualifying period)
Healthcare Insurance
Fully funded CII pathway (including membership, study materials, exam entry and paid study leave) plus achievement awards
Daily dressdown
Opportunity to participate on our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
Fun company events and social opportunities
Town centre office close to Twickenham station.

WHO YOU'LL BE WORKING FOR?

We are a family-friendly company and place our staff at the very core of who we are and what we do.

We love working with great people and, even more so, we love to support, nurture and develop.

We want our people to be at the top of their game, so we encourage regular training and development through online learning, peer mentoring, lunch & learn sessions and external training.

By championing training and development, we aim to get the best out of everyone we work with by going above and beyond.

We are proud to be:

One of the UK's largest, independent Insurance Brokers
Investors in People Gold Award Holders since 199
A CCII Chartered Broker
A Top 5 Broker to work for
A peoplecentric employer with strong values
A company that actively encourages and sponsors continual personal development

APPLY

A role with Sutton Winson will offer you the opportunity to learn, develop, progress and succeed as well as work with a great bunch of people in a relaxed and supportive environment.

Equality & Diversity Commitment
Sutton Winson works for everyone

Job Types:
Full-time, Permanent

Benefits: