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- Project work / infrastructure migrations
- Customer onboarding projects
- Customer system upgrades
- IT Security implementation
- Providing remote 2nd Line IT Support
- Ticket assessment, management, and resolution
- Improving efficiency, processes, documentation, and automation
- Providing support as escalation point for 1st line team
- Aiding customer retention and satisfaction
- Microsoft 365 (inc. Teams, OneDrive, SharePoint)
- Azure
- Windows Server 2016 / 2019 / 2022
- AD, Group Policy
- Exchange and Exchange Online
- Backup and DR
IT Support Engineer - Edinburgh, United Kingdom - Hott Source Limited
Description
IT Support EngineerPosition: IT Support Engineer (2nd Line)Location: Edinburgh, United KingdomSalary: £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience.What this Position Entails:
Key Skills: