Contact Centre Agent - Fareham, United Kingdom - Innovation Group

Innovation Group

Verified Company

Fareham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking to start 2024 with a bang? We can't guarantee fireworks and festivities, but we CAN promise a new, exciting, challenging new role to develop your customer service skills We're recruiting for Customer Service Advisors to join us on a full basis here in our Whiteley office

We like to develop and train our team, giving you every opportunity learn and grow, and we're proud of our internal progression opportunities - all of our Senior Advisors and Team Managers started out in this role - we promote within

You will be the voice of the business, representing one of our biggest clients, arranging for hire cars for the non fault driver following a car accident.

What Is The Role?

Representing Enterprise, you will be processing claims for customers, contacting non fault drivers following an accident, and arranging for a hire car whilst theirs is off road - ensuring a smooth process for each and every customer.

The 250 strong team have a passion for customer service, and deal with around 27,000 claims each month This team is a key part of the customer journey, ensuring that customers can get back on the road asap following an accident.

Arrange hire cars for customers following an accident via both inbound and outbound calls there is NO sales or cold calling You will start on outbounds before moving to inbound.
Accurately record details of the accident, checking and confirming details with the customer and internal systems
Ensure that every customer receives the best service possible going the extra mile at every opportunity
Carry out admin tasks as required

This is a very structured role, and is an excellent entry route into a call centre environment.

About You
We can train the job, but you can't train behaviours and a passion for customer service

We want to hear from you if you have strong customer service skills, a desire to help people, and a willingness to keep learning.

You will need to have an empathetic approach to each customer, remembering that they have recently been involved in a car accident

Be adaptable - every customer is different, and every call should be focussed on the needs of the customer

Be happy to work on a rota basis, with hours between 8am and 9pm Monday to Friday, and 8am and 5pm on a weekend.

Why Should You Apply?

In depth training period of at least 2 weeks with ongoing support through our academy
Competitive salary of £19,968 £23,89
Opportunity to progress at your own pace there are plenty of different roles in the team to increase your knowledge and ongoing personal development
Lots of benefits including:
25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
Fantastic referral scheme with no limit on how many friends you can refer
Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more

Who Are We?

Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally.

We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

Job Types:
Full-time, Permanent

Pay:
£19,968.00-£23,899.00 per year

Benefits: