Customer Support Field Engineer III - Slough, Berkshire, United Kingdom - Panasonic

Panasonic Slough, Berkshire, United Kingdom

1 week ago

Description

JOB SUMMARY

Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering interests in resolution of technical issues with other Panasonic and customer engineering departments. Acts as mentor and technical resource to lower-level Field Engineers.

MAJOR RESPONSIBILITIES

Service, Support, Training and Troubleshooting Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
Liaison to Airline/OEMs Work closely with the customer's technical departments in providing timely and accurate data, reports and feedback. Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment.

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelor's Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. Field Engineer or Product Engineer, specializing in electronics, software and/or satellite communications technology.

KNOWLEDGE/SKILL REQUIREMENTS

Effective interpersonal, organizational, and problem-solving skills. Extensive knowledge of Linux, Unix, Windows, Android (or embedded operating systems). Extensive knowledge of TCP/IP networks and troubleshooting methods. Thorough understanding of wiring schematics, diagrams and other engineering technical documentation. MySQL database experience a plus. Proficient in the utilization of MS office suite and Oracle. Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.

OTHER REQUIREMENTS

Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises. Ability to pass extensive security and background checks. Willing to work weekends and beyond normal business hours as required. Ability to travel up to 50% at short notice, both domestic and international. Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods.

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