Credit & Collections Advisor - Slough, Berkshire, United Kingdom - IRIS - Networx Services

Description

Credit and Collections Advisor

Slough

Competitive Salary

We are seeking a Credit and Collections Advisor to join us

As part of the Credit Control team, this role is responsible for overseeing all outstanding invoices and ensuring the accuracy of customer accounts and ledgers. Close collaboration with team members, the sales team, and other key stakeholders is essential to address queries and resolve issues effectively.

Responsibilities

• Keeping debtor notes up-to-date and well-maintained.
• Managing disputed accounts, negotiating resolutions, or preparing for escalation if necessary.
• Mentoring and supporting junior members of the Credit Control team.
• Providing commentary on debtors for weekly calls with stakeholders.
• Monitoring the status of significant outstanding invoices to support the company's cash flow.
• Preparing accounts with supporting evidence for legal proceedings.
• Collaborating with the sales order processing team to ensure accurate and updated customer details.
• Maintaining precise individual performance metrics in alignment with team SLAs.
• Generating credit notes as requested.
• Cultivating positive relationships with both internal and external stakeholders.
• Proactively seeking opportunities to streamline processes.
• Conducting ad-hoc analyses and contributing to various projects

Knowledge and Experience

• Significant experience working within Credit Control departments
• Proven experience of operating in a large volume/low value credit control environment
• Proficient using Microsoft Excel, e.g. VLOOKUP function, Pivot Tables
• Confident, persuasive, and clear communicator
• Able to build relationships with both external customers and internal teams at all levels within the organisation
• Numerate, analytical, well-organised and with a good eye for detail
• Able to multi-task and manage multiple work streams to tight deadlines
• Self-starter who can work both independently and as part of a team.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.