Customer Liaison Support - Snodland, United Kingdom - Clancy Group

Clancy Group

Verified Company

Snodland, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Liaison Support:

Up to £26,000:

Snodland:

Location:
Snodland (ME6 5AH)

Type:
Full Time, Permanent

Hours: 07:30 - 17:00 (45 per week)

We are easy to do business with.

That's why we need people like you to help us support our customers; friendly and approachable, with excellent attention to the details and the customer journey at the forefront of your mind._

We have an opportunity for Customer Liaison Support to join Clancy and our South East Water team.

Based within our Client's offices you will be responsible for investigating and resolving customer queries relating to work carried out across the water network, as well as aiding our Customer Experience Manager on planned projects.

Here are some of the activities you will be involved in

Manage and take ownership of customer enquiries and complaints, liaising internally with Clancy regional offices and externally with our clients and their customers
Identify and locate work using customer service and asset planning software
Provide support for planned schemes across the South East
Monitor social media channels and take a proactive approach to ensure company and client reputations are maintained
Travel to sites and face to face meetings with customers, as required

We would love to hear from you if you can demonstrate

Significant experience of handling customer complaints and queries, coupled with excellent communication skills and the ability to remain calm and professional in what can be a contentious environment, are all crucial to be successful in this role.

A valid dirving licence and the ability to summarise technical information for the public, capable of working on your own initiative and as part of a team.

If you also possess previous experience in the construction or utilities industry, even better

Our Company
Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families.

We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at XX days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate._