Training Coordinator - London, United Kingdom - Liberty Towers

    Liberty Towers
    Liberty Towers London, United Kingdom

    2 weeks ago

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    Description

    Job Description

    Training Coordinator

    Office Based - Central London

    Salary: £30,000

    In this function, you will support the Course Service Manager with delivery of all in-company courses. Provide stong administrative support to in-company programme clients throughout the journey. Maintain and drive excellence, supporting course leaders and delegates to ensure a world-class experience.

    Key Duties and Responsibilities

    • Responding to customer queries
    • Liaise with external trainers to organise and plan the delivery of courses
    • Ensure client customers receive a premium level of service through regular engagement and onboarding calls.
    • Ensure the smooth delivery of courses, managing the enrolment, transfers, and cancellations of delegates, providing joining instructions
    • Invoicing for courses and expenses as well as dealing with client/customer payments
    • Manage course evaluations for all In-Company courses, monitoring quality and providing regular reports as required
    • Manage customer support queries received by phone and shared mailboxes
    • Identify ways to Improve the service level for the client at each step of the journey
    • Capture all client information on the crm, maintaining excellent hygiene
    • Ensure all course materials are correct and delivered to the right location in a timely manner
    • Liase with finance when necessary
    • Support of resourcing requests
    • Room set up for in-company clients

    Qualifications & Experience

    • Experience of working in a client facing role
    • Experience in operational roles and managing multiple projects, ideally within the training industry.
    • The ability to prioritise and manage several tasks and systems simultaneously
    • Strong interpersonal skills – able to collaborate and engage with wide variety of stakeholders
    • Confident using all Microsoft Office applications including Word, Excel and Power point
    • The ability to work confidently with clients at senior level
    • Good working knowledge of CRM systems a bonus