Customer Service Advisor - Fareham, Hampshire, United Kingdom - CoreLogic

Description

At CoreLogic, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.

Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.

Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; We know our people are our greatest asset.

CoreLogic Protect is currently looking for a Client Support Associate to join their UK team.

This role will provide 1st/2nd line operational support to the business bespoke software in order for system users to operate effectively and efficiently.

We are always looking for curious, agile, enthusiastic, and driven people to add to our team Client Support Associate
, As CSA you will be set on a path of learning of multiple technical disciplines relating to the software CoreLogic provide. Starting out you will split your time between working as a Client Support agent. You will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. Calls are predominantly received via phone and email and Zoom/Teams is utilized where necessary to assist in the resolution of matters. The Client Support Associate must be able to identify and prioritise their workload, whilst adhering to all service level agreements. The other time you will be learning, and using your existing expertise, to develop a general understanding and skill level on multiple technical aspects which could include software configuration, pricing database administration, data and MI reporting and analysis, script writing,

After the first 12-18 months you will be expected to have gathered enough knowledge to be able to move onto a more technical specialist role, leaving the support role behind and following the technical route we have worked on together.

Assist customers and Internal teams with handling questions and issues in respect of the way that they use the software.

Own support desk ticket investigations, testing and communication with clients.
Client Support Associate
Experience in software support or technical / data analysis preferable.
Good understanding of basic IT principles and practices relevant to supporting users on software
Strong Microsoft Office skills, especially excel.
Experience in other project or technical software applications of benefit.
Experience within the insurance industry considered an asset
Proficiency in other European languages would be considered an asset

CoreLogic's Diversity Commitment:

• initiative and professional growth andprovides a competitive salary and benefits package.
• We are better together when we support and recognize our differences.
• age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation

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Please apply on our website for consideration.