- To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered
- To support the Practice Manager to undertake change management
- To ensure that patients are treated with courtesy, dignity and respect
- To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
- To communicate effectively in writing and verbally on a daily basis.
- To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant/nurse promptly and to undertake appropriate action as instructed.
- To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
- All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
- Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
- Taking and transcribing formal minutes if required.
- To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- To ensure all clinical and non-clinical correspondence and reported are typed within local targets
- To enter Referral to Treatment (RTT) events accurately and in a timely manner
- To use the relevant IT systems to register patients, make appointments, transfer medical records, input clinical letters and care planning summaries, as required
- Good standard of education to include GCSE in Maths and English or equivalent
- Proven experience of audio typing
- Proven experience of using Excel spreadsheets
- AMSPAR/Medical Terminology qualification
- Proven secretarial and administrative experience
- Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint)
- Excellent Audio Typing skills and organisational skills
- Good communication skills with the ability to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
- Customer care experience of providing a customer focused service
- Knowledge and experience of the Trust patient administrative and information systems
- To be proficient in the use of Internet/Intranet and email
- Proven Medical Secretarial experience
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomTo provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered · To support the Practice Manager to undertake change management · To ensure that patients are treated with courte ...
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomThis position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care To ensure all clinical and non-clinical correspondence and reported are typed within local targets To enter Referral to Treatment (RTT) events accurate ...
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Administrator - Older Peoples Care - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust
Description
Job summary
Main duties of the job
About us
The Older Peoples Care Management Directorate consists of thirteen consultants, four specialist nurses, five secretaries, and a secretarial assistant.
The department covers Stroke, Movement Disorders, Frailty (including a Frailty Virtual Ward) and a Falls service. The team are based at Torbay Hospital.
Why work with us - 1 (
Why work with us
Job descriptionJob responsibilities
Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
Person SpecificationQualifications
Essential
Desirable
Knowledge
Essential
Desirable
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