Customer Service Administrator - Gloucester, United Kingdom - Key Group

Description

Air Group, part of the Key Group of companies is the largest community of its kind in the later life lending market with over 8,000 members across the UK. Specifically designed to help advisers and brokers to develop their business, with the tools and infrastructure to compete with large sector specialists. Air Sourcing, our technology solution which allows advisers to source all later life lending products in real time, allowing them to select a suitable product for their clients' needs.

As a Customer Service Assistant, you will be involved in processing administration requests and queries from mortgage advisers via our Sourcing platform, online chat, email and over the phone. The ideal candidate will show initiative to get the job done in a timely manner and have an enthusiastic attitude with a genuine passion for providing professional customer service.

We are looking for a team player who can prioritise, multi-task, and manage their time effectively. The ability to think fast and work in a fast-paced environment is key to being successful in this role. In return you will be part of a fantastic team and organisation who invest in their employees.

Responsibilities:

• To demonstrate and continuously embed the company values in every aspect of the role.
• Provide customer service support via the telephone, online chat and email.
• Process KFI requests as they are received.