Customer Success Manager - London (Greater), United Kingdom - Preqin

Description

Customer Success Manager

Department: Sales

Employment Type: Permanent - Full Time

Location:
London

Description

We are seeking a highly motivated Client Success Manager (CSM) with a passion for customers and an interest in fintech/alternative investments.

The CSM role sits between our client facing teams and our clients' organisation. This individual will serve as the Client Advocate for Preqin's strategic and high growth accounts. You will prioritise our customers' success above all else, own your accounts' health, and work cross-functionally with all client-facing teams. The CSM will effectively engage with contacts across all levels within clients' organisations and develop a deep knowledge of their accounts, their clients' industry/sector and business needs.

What you'll be doing:

• Lead Onboarding for strategic accounts.
• Develop a deep understanding of our clients' organisational structure, each users' role, and day-to-day function.
• Act as a consultant and problem solver. You will go the extra mile to understand the pain points in our users' existing workflow, then strategise and train clients on how to reach solutions and desired outcomes by using Preqin products.
• Grow customer lifetime value by proactively engaging clients and serving as their advocate internally, nurture relationships with strategic accounts; drive ongoing education and continued value of our products and services.
  What you'll bring to us:
  • Must have a "Client-first" attitude.
  • Strong interpersonal communication and listening skills; comfortable on phone.
  • Some prior experience in Client Success within the financial or SaaS industries (or equivalent history of increasing customer satisfaction, adoption and retention metrics).
  • Must have a can-do and problem-solving mentality. Views existing friction points in the product and customer journey as opportunities for improvement.
    Why join us?
    
    We centre our culture in our teams members growth, sparking their curiosity and fuelling their career adventures. We celebrate and recognise contribution, high performance and strong collaborative behaviours. We're building and growing our learning programs, frameworks and tools to help people thrive and its an exciting time to join us. We support our internal communities and donate our time, knowledge and support to the communities that surround our offices globally.
    
    Equal opportunities
    
    Preqin is an equal opportunity employer, with diversity at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law.