- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
- NVQ level 3 (or equivalent qualification) or, RSA lll
- Or, be able to demonstrate competency at level 3.
- Willingness to undertake further study/development.
- Recent administrative experience and copy/audio typing.
- Note/minute taking.
- In using email, maintaining and updating electronic diaries, arranging meetings.
- In using Microsoft Word and other Microsoft applications, Excel, Outlook, PowerPoint, Teams etc.
- In working as an effective team member with minimum supervision
- In working in a busy environment with competing demands.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- In organising and prioritising own tasks in order to meet deadlines.
- In working in a caring environment.
- In dealing with the public.
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In, decision-making and prioritisation.
- Knowledge of Data Protection Act.
- Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural understanding.
- Resilience to pressure and exposure to emotional, distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
- Knowledge of information governance.
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Equality & involvement Administrative Officer - Wakefield, United Kingdom - South West Yorkshire Partnership NHS Trust
Description
Job summary
Fixed Term Role.
An opportunity has arisen foran administrative officer to provide support for the Equality and Involvementteam working in a busy department at South West Yorkshire PartnershipFoundation Trust.
We are looking for a goodcommunicator, who is enthusiastic and adaptable, and a self-motivatedindividual to work within our team. Ifyou would like to make a positive contribution to service user/carersexperience and to address health inequalities, then we would like to hear fromyou.
Previous experience of workingin a similar role would be an advantage, though not essential as support andtraining will be provided.
The successful candidate willbe entitled to: 27 days annual leave (plus bank holidays) on joining the Trustand we offer flexible and hybrid working.
In return, we expect you to bemotivated and hard working with a positive approach to providing excellentservice within the team.
Main duties of the job
The successful candidate willneed to have excellent communication, administrative andorganisational/prioritisation skills, including knowledge of Microsoft Office,Word, Excel, Powerpoint, Teams, managing outlook diaries/email inbox(personal/team), minute taking and be able to liaise with employees at alllevels. They will also have the skillsto handle all contacts/data confidently with compassion, patience andprofessionalism.
The role will suit someone whoenjoys working in a busy team where they will be given direct requests, as wellas work on their own initiative. This is an important role which helps run anefficient service but is also an extremely rewarding one.
We will offer the successfulcandidate a supportive team, with regular 121s/weekly planning meetings andmonthly full team meetings, opportunities for continued professionaldevelopment and a friendly and sometimes challenging work environment.
About us
Weare a specialist NHS Foundation Trust that provides community, mental healthand learning disability services for the people of Barnsley, Calderdale,Kirklees and Wakefield. We also provide low and medium secure services and arethe lead for the west Yorkshire secure provider collaborative.
Our mission isto help people reach their potential and live well in their communities, we do thisby providing high-quality care in the right place at the right time. We employstaff in both clinical and non-clinical services who work hard to make adifference to the lives of service users, families and carers.
We encourageand welcome applications from all protected characteristic groups, we valuediversity and want our workforce to be reflective of our communities.
Beinga foundation Trust means were accountable to ourmembers, who can have a say in how were run. Around 14,300 local people(including staff) are members of our Trust.
Joinus and you will be one of over 4,500 staff committed to supporting and improvingthe mental, physical and social needs of the thousands of people we meet andhelp each year.
Weare committedto safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all colleagues and volunteers to share thiscommitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job descriptionJob responsibilities
Provide services within well-establishedpolicies, procedures, protocols, guidelines, whilst acting within the requiredsphere of competences for the role at all times.
Demonstrate sound knowledge of theservice to enable the post holderto contribute and inform decision making within the service.
Act as principal point of contactfor users of the service eg, individuals from within/outside the Trust, serviceusers and members of the public etc.
Work flexiblyto meet the needs of the service.
Develop and maintain good working relationshipsby being, flexible, adaptable, polite, positive and empathetic, communicatingeffectively and informatively.
Work with sensitivity and have agood understanding of the service provision and issues experienced by its users.
Prioritise own tasks,exercisinga degree of independence, initiative and judgement. Assess situations, identify and resolve potentialproblems within own skill set. Refer and seek guidance on issues outside ofpostholders level of competency or authority to the E&I project officer/manager.
Person SpecificationPersonal Attributes
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Special Knowledge/Skills
Essential
Desirable
Physical Attributes
Essential
Training
Essential