Customer Advisor - Adwick-le-Street, United Kingdom - Austin Banks Ltd

Austin Banks Ltd

Verified Company

Adwick-le-Street, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Advisor

Doncaster

£20,600

NO SALES TARGETS OR KPI'S TO ACHIEVE.

Available to work shifts between 8am-8pm any 5 out of 7 days, rota will be given in advance.

After 3 months, Hybrid working.

Full time - Permanent role.
Our well-established client are looking to expand their Customer Support team, are you friendly with a helpful attitude? Then we want to hear from you

Driving Licence essential due to client location.

Duties:

Receive incoming calls, resolve customer issues, pass customers to the relevant teams.
Build rapport with customers to manage expectations in line with the companies procedures.
Liaise with other departments to resolve any customer queries that may occur.
Arrange deliveries, and returns.
Update customer records.
Update payment records and identify any outstanding payments on the account.
Create and scan paperwork for instore collections

About You

Enthusiasm and passion for delivering exceptional levels of customer service.
Ability to overcome issues customers may face and find a resolution in a professional manner.
Ensuring compliance at all times with internal policies and procedures
Positive attitude and confidence.
Ideally customer service background previously.
Be a strong team player.
Ambition to learn new things.
Open minded.
Computer literate with strong keyboard skills.