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- Communicating closely with long-standing and new clients, to establish their service requirements
- Develop a strategic account plan and ensure that the contractual obligations are successfully delivered
- Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively
- Visit prospective and existing client sites to assess preventative maintenance and immediate requirements, to price up work needed
- Prepare tender documentation using well-informed and gathered information
- Conduct regular client reviews to determine performance and shape the future strategic account plan
- Build strong client relationships built on trust to enable a true partnership
- Build excellent internal and external stakeholder relationships to support the successful delivery of the contract
- Build effective supply chain relationships to enable the Contract deliverables and obtain the best rates to ensure value for money
- Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works
- Lead by example and support and develop direct reports.
- Manage the contract budgets and provide budgetary reporting to both the client and internal management as required
- Identify and action potential cost saving opportunities and provide supplementary reporting
- Monitor and drive the timely closure of all PPM, Reactive, Quoted and Remedial Works
- Review Risk Assessments and Method Statements as required
- Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice
- Work with the client to determine any additional services that the company may be able to offer to support the client
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary
- Embrace learning and personal development opportunities
- A relevant qualification or equivalent experience of working in the Facilities Management sector would be a distinct advantage
- Experience of managing commercial contracts / customer accounts in an FM or similar field is essential
- IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.
- Data management and manipulation using database CRM system to record client activity
- Managed client relationships
- Stakeholder and people management
- Worked in a customer facing environment
- Budgetary Management
- Development and realisation of cost saving initiatives
- Direct management of/communication with the Supply Chain
- Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable)
- Data management, analysis and reporting
- Adherence to processes and procedures
- Basic technical understanding
- Health, Safety, Environmental and Sustainability awareness
Account Manager - Coventry, United Kingdom - Retaind Limited
Description
Account Manager – Facilities Management
Coventry-based
£45,000 per annum
Permanent position
Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry.
As an Account Manager, your day-to-day duties will include:
Experience required includes:
If you are looking for a new opportunity to use your existing skills gained in a role of this nature previously, and to work for a well-respected employer offering security, development and a positive working environment, then please apply with your up-to-date CV.