Project Coordinator - Telford, United Kingdom - Shropshire Chamber of Commerce

Description

The role of a Project Coordinator is to develop structures and systems to successfully implement and coordinate key components of the UK Shared Prosperity Fund (UKSPF) projects for the Shropshire Chamber of Commerce.

The Project Coordinator will work across two projects:

• Shropshire Skills Hub

• Team Upskilling

• Business Growth Through Upskilling

Working with the Chamber team and under the direction of the Project Manager to design, create, and coordinate the projects training programmes, assesses training and development needs for organisations, and help individuals and groups develop skills and knowledge, monitoring training for effectiveness.

The Project Coordinator, working with training providers and internal colleagues, will design and deliver the core components of the Chambers' UKSPF projects including;
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Active Leadership Programme - supporting business owners and managers to become better leaders through targeted workshops and 1-2-1 support and delivered by local training providers and coaches.
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Team Upskilling Programme - supporting teams of employees to upskill through a series of short half day courses on a particular topic or skill. Providing focused content in a time efficient and flexible approach.
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The Shropshire Skills Hub- working with the Project Manager to assess skills needs, coordinate delivery partners to deliver training to learners and to assess suitability and manage grant allocation.

The Project Coordinator will deliver the above elements within budget and in line with project outputs and outcomes across Shropshire including market towns to ensure greater uptake and improve accessibility of upskilling training programmes.

The main duties and responsibilities of the Project Coordinator are:

• To help plan and coordinate the Active Leadership Programme element of the UKSPF grant
• liaising with training providers, coaches and suppliers.
• To assist in the design, delivery and collation qualitative and quantitative data assessing performance of the programme. Reporting on KPIs and measuring success through surveys pre and post both training programmes.
• To liaise with the Project Manager and the marketing department in designing and printing the course calendar and undertaking marketing for all courses.
• To drive growth in the number of bookings, through the use of Chamber membership and nonmembers across Shropshire.
• To support delegates to book on to courses, completing all eligibility checks and relevant project documentation.
• To book rooms for courses, making appropriate arrangements and ordering lunch buffets from external suppliers where appropriate and in line with project budget.
• To maintain effective levels of communication with trainers and associates to ensure liaison regarding delegate numbers, course timings, availability of presentation equipment, materials and equipment/resources required and fee management.
• To coordinate training course delegates and trainers/presenters on the day of the course/seminar.
• To work with the Project Manager, Finance Manager and Director of Business to complete quarterly financial claims and reporting, and to produce accurate forecasts in line with the quarterly review process.
• To collate and analyse delegate and client feedback to ensure customer satisfaction, highlighting areas for concern to the Project Manager.
• To handle customer enquiries, responding to requests for information and maintaining appropriate records, including setting up and updating client records. To follow up all enquiries within 3 days of the request for information being made to ensure best practice of customer service.
• To be a dedicated point of contact for all enquiries and information regarding the UKSPF project working with the Project Manager to ensure project outcomes, outputs and reporting requirements are met.
• To attend team and other meetings as required.

Other:

• To work closely with other members of the company to ensure that all Business Plan, Performance and Financial Targets are achieved and to complement and support the Company's delivery and development.
• To keep up to date with all new literature and information and maintain a thorough knowledge of new procedures and statutory/regulatory requirements.
• Actively participate in team meetings and report on departmental performance.
• Ensure that the Company CRM System (Flightdeck) is updated and maintained with all customer interactions in accordance with internal procedures.
• Ensure that all data for training/seminars/room hires and invoices is captured and processed in accordance with invoicing runs.
• Support all areas of the Company as and when required.
• To work within and assist in maintaining the BCC Accreditation Standard for the organisation.
• Any other duties as directed by the Project Manager, Director of Business, and the Chief Executive Officer.
• Adhere to all Company policies and procedure.

To excel in this role, you should possess t