Client Service Officer - Leigh, United Kingdom - Citizens Advice Wigan Borough

Citizens Advice Wigan Borough

Verified Company

Leigh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you:

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Want to make a difference to people's lives:

Have good verbal and written communication skills:

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Want to join a fantastic, supportive team of people?

Are you:

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Empathetic,:

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Non-judgemental:

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Self motivated?

Can you:

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Listen:

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Research:

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Use IT?

In this role you will use listening and questioning skills to gather information to help you assess the clients advice needs.

You will check for emergencies and help the client to understand the next steps and ensure they receive the right level of assistance.

This might be providing or directing to appropriate information, making referrals, signposting to other sources of help, arranging appointments with an adviser or supporting the client to use the internet.

Full training will be provided

Contract:
Permanent

Hours: 36.25 per week

Salary: 21,090 per annum

Location:
Wigan Borough locations including our offices in Wigan and Leigh and home working

Closing Date:
we are looking for a quick start so the advert will close as soon as the position is filled

Stage 1:
CV and covering letter sift

Stage 2:
Online competency tests

Stage 3:
Interview

If you are interested in this opportunity, please visit our website at for further details, we will need to receive
BOTH a CV and a cover letter demonstrating how you meet the criteria on the person specification in the job pack (this can be found on our website).

Why work with us?