Events Operations - London, United Kingdom - Delinian

Description

Events Operations & Rewards Manager

London, UK

What will you do?

As the Event Operations & Awards Manager you will be an experienced events manager who can confidently manage end-to-end delivery of two awards ceremonies of 500+ people as well as conference and exhibitions in the event schedule. You will have complete end-to-end delivery from launching the awards campaign via a portal, managing the judging process, adhering to Delinian Awards policies, operational management, including full budgetary control whilst maximising profitability.

PRINCIPAL ACCOUNTABILITIES

• Demonstrate a high level of customer satisfaction from attention to customer needs and a high level of responsiveness.
• Managing end-to-end delivery of allocated events and awards ceremonies of varying size, format, and complexity across a range of geographies
• Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI.
• Working with the procured suppliers to significantly improve the experience for our commercial clients and attendees at the events.
• Compile relevant information for clients to include, but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information.
• Sponsor fulfilment for awards and events
• Creation and implementation of event signage and other collateral and materials
• Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking.
• Ensuring that all health and safety procedures for our events are in line with current legislation.
• Designing and managing floor plans and space requirements for each event
• Executing awards event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience.
• Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment.
• Manage events onsite including running briefings and management of onsite staff and vendors.
• Arrange trophy ordering, rehearsals and table plans for awards dinners.

KEY INTERFACES

• Venues and venue sourcing team
• Suppliers
• Event team – sales, production, marketing, customer services, editorial
• Own team – operations
• Management team
• Delinian specialists – legal, risk, data protection, security, compliance
• Clients

KNOWLEDGE, EXPERIENCE AND SKILLS

ESSENTIAL

• Extensive experience managing awards and a wide range of stakeholders, from judges to creation of submission portal, engaging hosts and writing scripts.
• Proven track record in the successful strategic, operational, and financial planning and delivery of awards and conferences and exhibitions
• Strong negotiation and contracting skills with venues and suppliers.
• White glove experience for clients and customers implementation
• Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively.
• Led and implemented ESG and I&D initiatives for events and awards.
• Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards.
• Self-motivator and motivating the team to achieve deadlines for all aspects of awards and events.
• Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made.
• Able to demonstrate that you have worked with research/editorial teams/event teams to develop effective processes.
• Experience of using table planning/ floor planning software

DESIRABLE

• Foreign language
• Project managing events/projects and teams in other departments.
• Curious with an active interest in monitoring industry trends and other events to inspire new ways to improve our event delivery.
• Experience using Cvent, Salesforce and NetSuite are desirable but not essential.
• First Aid qualified/IOSH Managing Safety Certificate

BEHAVIOURIAL COMPETENCIES

• Work well under pressure and to deadlines
• Customer first approach and results driven.
• A willingness to travel and preparedness to work late shift/overnight on occasion.
• Able to challenge the status quo and seek continuous improvement.
• Confidence to trust their own decision-making ability.
• Positive influencer and able to self-motivate themselves and their colleagues.
• Manages change and is open to change.
• Conflict competent and opinionated
• Ability to own and follow-through on projects required and issues raised.
• Agile and adaptable
• Manages change and is open to change.

BENEFITS AND WORKING ARRANGEMENTS

• You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days.
• Access to LinkedIn learning for continual personal development opportunities
• We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.

About us.

Delinian is a global B2B information-services business. Delinian's brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia.

Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.