Concierge Officer - Coventry, United Kingdom - Citizen

Citizen
Citizen
Verified Company
Coventry, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We are brave, we are ambitious, we are honest, and we are Citizen*
Hours: 38.5 hours per week (average) or 22 hours per week (average)


Work pattern:12 hr shifts inclusive of breaks, Rolling pattern of "4 on 4 off" (Nights), or 12 hr shifts inclusive of breaks, Rolling pattern of Saturday and Sunday day shifts (Weekly)

Opportunities exist to join our in house Concierge (Supported Housing) Team as Concierge Officers.

Working at two sites in Coventry (The Gateway and Frank Walsh House), you will provide an out of hours service giving priority to keeping our residents and buildings safe.

Both opportunities offer a really good work life balance. The first is for a night worker who will undertake a 4 on 4 off pattern. The other position is for weekend day shifts. Training will be provided.

**In Housing, Care & Support you can make a real difference, the role of Concierge Officer (Supported Housing) will involve: - Providing a professional reception service handling a variety of enquiries

  • Robust, proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only
  • Patrolling and checking sites to ensure they are safe and secure
  • Being a visible and accessible point of contact for enquiries.
  • Working with colleagues to manage a range of issues including fire safety matters and assisting with emergencies
  • Assisting, directing and finding solutions to queries.
In return, we will develop you in all areas of the Concierge Officer role.


As
a Concierge Officer (Supported Housing), we need you to have:

  • A professional and positive approach to customer service
  • Good communication skills both verbally and written
  • Ability to work a rota including weekends and Bank Holidays
  • A positive and solution focussed approach
  • Ability to work on your own and have a strong sense of teamwork.
  • Full Driving Licence

Our people are everything and we offer:

  • Opportunities for salary progression, which is directly linked to performance reviews
  • 7.5% shift premium
  • Annual leave starts at 25 days per year (prorata for parttime employees), and increases with length of service
  • Enhanced family leave
  • Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more


  • Company Pension

  • Citizen matches up to 10%
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • Occupational Health
  • Access to Citizen's Wellbeing platform
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Employee Excellence Awards (winners receive extra days annual leave that year)
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Our purpose:

Here at Citizen, our purpose is to provide homes that are a foundation for life.


With over fifty years of experience, we have grown to be
one of the UK's most trusted social housing providers,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.


There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these.

So, we are working to solve some of the most pressing issues around housing and homelessness.


Safeguarding & Equality and Diversity:


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.


Closing date: 30th January 2023

Interview date: 7th February 2023

Disclaimer:


We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK.

A copy of this will be made and kept on your personnel file.
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