Documenter / Technical Writer - Birmingham, United Kingdom - Arup

Arup
Arup
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects.

We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products.

Being a global team means we value people with diverse experiences, backgrounds, specialisms, and skills.


Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT's UK IT Industry Awards.


The role
We have an exciting opportunity to join the team as a technical author.

In this role you will be exposed to a wide range of activities and technologies in a thriving and highly technical environment.

You will discover how engineers work in different disciplines and cultures and what they need to help them do it.


You will be expected to attend and actively participate in team meetings, group meetings and user forums on a regular basis and to play an active role in Arup's skills networks and digital transformation initiatives.


This role will work closely with others in the Digital Development team, with the wider Digital Technology Group and with colleagues in business groups and engineering teams.

It reports to the senior designer who is currently based in the UK.
- "The learning opportunities are endless, and that, added to a supporting network of colleagues and an abundance of challenging projects, makes working at Arup a great experience." _
_
  • Wenceslao, London_
  • You get satisfaction from translating complex ideas into clear explanations
  • You are keen to support people using software with the appropriate words
  • You are insatiably curious about how people design the environment that we live in

The responsibilities of this role include:

  • Create documentation and other help content such as quick start guides, tutorials, sample code, best practices, API docs, videos, to assist people in using our software
  • Work closely with the stakeholders and development team to ensure that features, enhancements, and changes are fully documented
  • Talk to user support groups, support teams, trainers, and users to gather feedback and keep the help content relevant and up to date
  • Create simple illustrations to clarify points
  • Help make the software accessible to different users in different cultures


Please do not be discouraged if you do not meet every point below - if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.


Requirements and skills

Essential skills and knowledge:


  • Experience with dealing with complex technical information
  • Understanding of standard business software products and processes
  • Ability to write for different user groups and different levels of experience
  • Willingness to follow style and brand guidelines
  • Strong team working skills coupled with an ability to build trusted relationships with different people and groups

Desirable skills and knowledge:


  • Experience working in an Architecture, Engineering or Construction firm or with one of the AEC technical software vendors would be useful
  • Experience of working in multinational, multicultural environments
  • Experience of documentation authoring tools and techniques such as doc2help or markdown
  • Experience working in an Agile development environment

Required behaviours:


  • You have a passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued.
  • You will be developing your people skills and strive to improve the teams understanding of good documentation
  • You will be creative and inventive in your approach to problem solving
  • You will be eager to take on new challenges and look for opportunities to improve current solutions on your own
  • You will make yourself available to other Arup staff for documentation skills and practices
  • You will have good English written/verbal communication skills with both nontechnical as well as technical audiences

Qualifications

  • Bachelor's Degree or higher in a related discipline or demonstrated significant experience in documentation and the delivery of quality work
  • No agencies please_


  • Stay safe online

  • Arup will never ask for payment or your bank details as part of our recruitment process_
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