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- Dispatching and controlling efficient schedules for all engineers
- Ensuring all engineers are logged in to resource management and on target
- Liaising/chasing engineers throughout the day regarding SLA's
- Updating CRM
- Providing first point of contact for scheduling support
- Assisting with retrieving engineer Service Reports
- Ensuring performance targets are achieved and SLA's are met
- Experience of incident-based ticketing systems
- Experience of CRM systems
- Experience of SAP
- Experience of working in an AV / VC technology arena
- Previous Customer Service experience
Resource Coordinator - Egham, United Kingdom - Cantello Tayler Recruitment
Description
Resource CoordinatorCantello Tayler Recruitment are currently recruiting for a Resource Coordinator to join our client based in Egham.
The successful Resource Coordinator will be responsible for:
The Resource Coordinator will have: