Customer Insight Specialist - Edinburgh, United Kingdom - Lothian Broadband

Lothian Broadband

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The job at a glance
Lothian Broadband deploys ultrafast broadband into communities often left behind by traditional suppliers. We are recruiting a Customer Insight Specialist to facilitate data-led decision-making with the business.

Reporting to the Sales & Marketing Director, you will design, plan and deliver reports and analysis to create actionable insights.

You will look after a wide range of activities including business intelligence, report building, dashboard creation, data manipulation, segmentation and statistical analysis, all supporting significant growth within the company.

What you'll do

Use data visualisation techniques (likely PowerBI or Tableau) to create selfservice dashboards
Extract and manipulate data sets to provide actionable insights and inform decisionmaking
Present findings to key stakeholders across the organisation
Use customer insights to inform product structure and pricing including acquisition, renewals, retention, discounting and incentives
Optimise our data analytics capabilities to monitor KPIs, identify trends and develop market insight using data from multiple sources
Monitor and report on market trends and competitor activity
Identify opportunities for process improvement
Support prospect and customer engagement activity to improve CX and journey management

What you'll bring

Demonstrable track record of success as a data analytics practitioner
Thorough knowledge of tools such as SQL, Python

Data visualization

Power BI/Tableau
Understanding of database architecture technologies including MySQL
Experience using insight and analytics to deliver improved cost to acquire / cost to serve / marketing effectiveness